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PRIVACY POLICY

THIS PRIVACY POLICY (“PRIVACY POLICY”) SETS FORTH THE MANNER OF COLLECTION, USE AND DISCLOSURE OF INFORMATION GATHERED ON THE WEBSITE. PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY CONTINUING TO USE THE SERVICES, OR ACCESS THE WEBSITE YOU AGREE TO THE TERMS OF THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO SAME, YOU MAY NOT ACCESS OR USE THE WEBSITE OR AVAIL THE SERVICES.

Ecozen Solutions Private Limited, having corporate identification number U93090PN2010PTC237833 (“Ecozen”) and its subsidiary Ecofrost Technologies Private Limited, having corporate identification number U73100PN2012PTC242344 (“Ecofrost”), both having their registered office at 901, Amar Tech Park, Next to Mitcon College, Balewadi, Baner Gaon, Haveli, Pune – 411045 (hereinafter shall be collectively referred to as “Company”, “Ecozen Group”, “We”, “Us”, “Our” and terms of similar meaning) owns and/or operates https://www.ecozensolutions.com/ including any subdomains thereof and any mobile or web applications owned and/or operated by the Ecozen Group (collectively, “Website“).

The term ‘Company’, ‘Ecozen Group’, ‘We’, ‘Us’ and ‘Ours’ shall include any other subsidiary or affiliates (as defined under the Indian Companies Act, 2013) of Ecozen and Ecofrost and this Privacy Policy applies to in respect of usage of the Website by/on behalf of the said entities as well.

This Privacy Policy does not apply to the websites of our business partners, corporate affiliates or to any other third parties, even if their websites are linked to the Website. We recommend you review the respective privacy statements of the other parties with whom you interact.

By accessing the Website or otherwise using the Website, you (hereinafter referred to as “You”, “Your”, “User”, “Guest/s” as applicable) expressly consent to Our collection, storage, use and disclosure of the Information (as defined hereunder) in accordance with the terms of this Privacy Policy.

As We update, improve and expand the Website, this Privacy Policy may change at Our sole discretion, and such changes will be notified via our Website and/or, where required, via direct communication. By using Our Website, you are deemed to have read, acknowledged and accepted all the provisions stated in this Privacy Policy, including any changes that we may make from time to time.

BASIS OF INFORMATION COLLECTION

We process your personal data only when there is a lawful basis, such as your explicit consent, contractual necessity, compliance with legal obligations, or our legitimate interests, provided your rights do not override these interests.

TYPE OF INFORMATION COLLECTED

When using/accessing Our Website, the Users may be required to provide certain personal, non-personal and other information, in order to provide services and features that most likely meet User needs, and to customize our Website to make the User experience safer and easier, as indicated below (such information and correspondences hereinafter collectively referred to as “Information”).

Personal Information:
We may require You to provide us with certain information that personally identifies You, which shall include the following categories of information: (i) contact data (such as your e-mail address, phone number and account password); and (ii) demographic data (such as your gender, your date of birth and your zip code) (collectively referred to as “Personal Information”). If you communicate with Us for example, by e-mail or letter, any information provided in such communication may be collected as Personal Information. Please note that the above list is not an exhaustive list and is only an illustrative list and subject to applicable law, is without prejudice to Our right to seek further Personal Information, as may be required.

Any Personal Information provided by You will not be considered as sensitive if it is freely available and/or accessible in the public domain. Further, any comments, messages, scribbles etc. posted/uploaded/conveyed/communicated by You on the public, through reviews, blogs, online chat or instant messages, discussion boards, forums, or User testimonials becomes published content and is not considered personally identifiable information subject to this Privacy Policy. We will not be responsible for the accuracy or filtration of any of the content posted on Our Website by any User, however, We will be entitled to remove any content posted by any User on Our Website which We, in Our sole discretion, consider offensive, discriminatory, racist, defamatory or inappropriate in nature.

Non-Personal Information: When You visit the Website, we may collect certain non-personal information such as domain and host from which You access the internet, Your internet protocol address, operating system, browser type, and internet service provider. This type of information does not identify You personally.

Automatic Information: To improve the responsiveness of the Website for You, We may use “cookies”, or similar electronic tools to collect information to understand the User’s individual interests. These server logs may include information such as Your web request, Internet Protocol address, browser type, browser language, the date and time of Your request and one or more cookies that may uniquely identify Your browser. We use cookies primarily for user authentication.

User Communications: When You send emails or other communications to Us, we may retain those communications in order to process Your inquiries, respond to Your requests and improve our services.

Information on behalf of Children: We do not knowingly process personal data of children under the applicable age without verifiable parental consent. If You are a parent or legal guardian of a minor child, you may access the Website on behalf of such minor child. You also expressly undertake that You have the authority to share such information on behalf of Your child. Any information that You provide while using the Website on behalf of Your minor child will be treated as Personal Information unless otherwise provided herein.

Geo-Location Data (IoT Devices):

Our Internet of Things (IoT) enabled products and services may collect and process Your geo-location data associated with the device and/or the User, including but not limited to GPS, approximate/cell-based location, Wi-Fi/Bluetooth proximity, timestamps, route history, any location-linked device/account identifiers and others. The afore-listed geo-location data are a part of Personal Information as used in this Privacy Policy and all provisions of the Privacy Policy applicable to such Personal Information shall apply to the data collected under this Paragraph without any modifications or variations.

You hereby provide Your express and free consent for collection of through any of Our products which may include software, applications or any hardware devices being used by You to access one or more of Our products or services and you understand that such information is critical for the use of Our products or services, including the IoT enabled products and services, at their fullest extent and for availing all functionality, and such collection is undertaken for, including but not limited to, the following specific purposes:

  • enabling device location and tracking features requested by the User;
  • supporting safety and security functionalities of the device; and
  • facilitating service delivery, including diagnostics and maintenance of the device, required for allowing continued access to Our products and improving its performance, which may include data used for business analytics and such other purposes, in a manner not enabling the identification of Your Personal Information and with appropriate privacy and data protection measures.

We ensure that:

  • Where feasible, You are provided with controls to enable, disable, or limit location tracking features and You understand that, in case You disable the location or tracking features, You will not be able to access any functionality of Our product or services that requires such data for its operation and its performance may be subjected to certain limitation arising due to non-availability of such data;
  • Appropriate technical and organisational safeguards are implemented to secure geo-location data against unauthorised access, disclosure, alteration, or loss;
  • Geo-location data is retained only for as long as necessary to fulfil the stated purposes or as required under Applicable Law and for enabling the products or services availed by You and is securely deleted thereafter, as per the Applicable Law;
  • We do not engage in continuous or background tracking of user location beyond what is necessary for the functioning of the IoT product or as expressly consented to by the user, as per this Privacy Policy; and
  • We do not sell or share geo-location data with third parties except where necessary for service delivery (such as cloud hosting, data processing units or analytics providers) or where required by law.

Further, You as a User of Our product and services, have the right to access, correct, and request erasure of their geo-location data, to withdraw consent at any time, and such other rights as provided in Paragraph 9 (Rights of Users and Consent Management) of this Privacy Policy and in accordance with Applicable Law. You hereby understand and acknowledge that withdrawal of consent may result in limited or restricted functionality of certain features of the IoT product or service and in certain cases, may affect the performance and operation of Our products or services.

USE OF INFORMATION

We do not sell, trade, or otherwise transfer to third parties Your Information. This does not include trusted third parties who assist Us in operating Our Website, conducting Our business, or servicing You. We may also release Your information when We believe release is appropriate to comply with the law, enforce Our Website policies, or protect Ours’ or others’ rights, property, or safety. However, non-personally identifiable visitor information may be shared with third parties for research, analytics, or service improvement purposes, in accordance with Applicable Law.

We may process the Information You provide in the following manner:

  • To personalize your experience;
  • The Company shall be entitled to process the Information in accordance with this Privacy Policy and as permitted by the applicable law, including but not limited to Digital Personal Data Protection Act, 2023 (“DPDP Act”), the Information Technology Act, 2000 (“IT Act”), the Aadhaar (Targeted Delivery Of Financial And Other Subsidies, Benefits And Services) Act, 2016 (“Aadhar Act”) and any rules and regulations made thereunder (“Applicable Law”);
  • To improve our services, products and offerings; and/or
  • To contact You and to customise Our communication with You and the marketing material we share with You; and/or
  • Your information, whether public or private shall be used to analyse and suggest any other related product/service that shall be suitable for you; and/or
  • The email address provided by You, may be used to send You information and updates about Us; and/or
  • To avoid fraud and other prohibited or illegal activities; and/or
  • To protect the security or integrity of the Website, Our business, services and other users; and/or
  • To allow our professionals, business partners to present customised messages to You; and/or
  • To publish any testimonials or reviews that You may have provided on the Website; and/or
  • We may disclose Information, in good faith, wherein the access, use, preservation or disclosure of such information is reasonably necessary to (i) satisfy any applicable law, regulation, legal process or enforceable governmental request, (ii) detect, prevent, or otherwise address fraud, security or technical issues, or (iii) protect against imminent harm to the rights, property or safety of the Company, its users or the public as required or permitted by law.

SHARING OF INFORMATION

For the purposes of Our Website, We shall be sharing Your Personal Information with any of Our business partners, administrators, vendors, agents, service providers or affiliates for legitimate business purposes (including operating the services, and providing services to You), in accordance with Applicable Law, under valid and binding contracts. Additionally, in the event of an audit, reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of Our business, assets or stock (including in connection with any bankruptcy or similar proceedings), We may share/transfer/assign the Information we have collected to the relevant third party, subject to Your right to revoke/ withdraw consent.

We may by ourselves or by engaging, appointing, or otherwise involving a third-party data processor to process Personal Information on Our behalf, under a valid contract, in compliance with the provisions of the DPDP Act, in respect of any processing undertaken by Us or on Our behalf by a data processor. Such processing of data is for our internal purpose in furtherance of our business and at no time, is being sold, rented, leased, sub-licenced, redistributed or provided access in any manner to any other persons, unless with Your express consent. You further expressly consent to the processing of Your Personal Information by us and also to Our continued use, storage, collection and disclosure of Your Personal Information in the event of any change in Applicable Law, to the fullest extent permitted thereunder.

You can at any time withdraw Your consent for collection and use of Your Personal Information. However, Your decision to withdraw Your consent will not affect the processing of Personal Information based on Your previous consent as provided under Paragraph 9 (Your Consent) of this Privacy Policy. Within a reasonable time from withdrawal of Your consent, we will make all endeavour to cease and cause data processors to cease processing of Your Personal Information, unless such processing is required or authorised under applicable law.

DATA RETENTION

We retain Personal Information for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law. The criteria for determining the duration for which We will keep Your Personal Information are as follows: (i) We will retain copies of Your Personal Information in a form that permits identification only for as long as is necessary in connection with the purposes set out in this Privacy Policy, including for the length of time We have an ongoing relationship with You and provide the Website to You; (ii) if there is a legal obligation to which We are subject (for example, certain laws require Us to keep records of Your transactions for a certain period of time before We can delete them); or (iii) keeping in view the legitimate interests of the Company (litigation or regulatory investigations).

SECURITY

We use reasonable and industry standard security measures to protect Information from unauthorized access, maintain data accuracy and help ensure the appropriate use/disclosure of Information in accordance with Rule 8 of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 (“SPDI Rules”) and other applicable laws. We host the Website in a secure server environment that uses firewalls and other advanced technology to prevent interference or access from outside intruders.

In the event of a data breach affecting your Personal Information, we will notify you and the relevant authority as required by applicable law.

LINKS TO THIRD PARTY SITES

The Website may include links to third party applications/websites/ platforms (“Third Party Sites”). Such Third-Party Sites are governed by their respective privacy policies, which are beyond Our control. Once You leave our Website, use of any information You provide is governed by the privacy policy of the operator of the Third Party Site You are visiting. That policy may differ from Ours. If You can’t find the privacy policy of any of these Third-Party Sites, You should contact the relevant Third Party Site directly for more information.

We do not provide any Personal Information or personally identifiable information to third party websites / advertisers / ad-servers without Your consent.

ADVERTISING

We may use third-party service providers to display ads on Our behalf across the internet and sometimes on this Website. They may collect anonymous information about Your visits to Our Website. They may also use information about Your visits to this and other websites to target advertisements for goods and services.

This anonymous Information is collected through the use of a pixel tag, which is standard technology used by most major websites in the industry. No personally identifiable information is collected or used in this process.

RIGHTS OF USERS AND CONSENT MANAGEMENT

By using the Website and/or by providing Your Information, You consent to the collection and use of such Information in accordance with this Privacy Policy, including but not limited to Your consent for sharing Your Information as per this Privacy Policy. You specifically agree and consent to us collecting, storing, processing, transferring and sharing Information (including Personal Information) related to You with third parties, professionals or to registered business partner/users for the purposes as set out in this Privacy Policy.

You may refuse to provide Your Personal Information, or You may at any time, withdraw, revoke, or rescind the consent previously provided herein and such actions may lead to delay in and/or non-provision of the services by us. You may request for deletion and/or modification of Your Personal Information, or for requesting copies of the same, by writing to Us at contact@ecozensolutions.com or contacting our Grievance and Data Protection Officer as per Paragraph 13 (Contacting Us) of this Privacy Policy with details of your identify and your specific request. Upon any such requests, You hereby agree that You shall not be entitled to use any of the features and/or services made available on the Website (as applicable). We will make endeavours to respond to your request within a reasonable period of time and in accordance with the Applicable Law.

In case of any physical/mental incapacity, death or any other legitimate reason, You may exercise the aforesaid right by way of nominating a representative for the same.

Depending on the circumstances and the nature of Your request it may not be possible for Us to do what You have asked, for example, where there is a statutory or contractual requirement for Us to process Your data and it would not be possible to fulfil Our legal obligations if We were to stop.

Where You have consented to the processing, You can withdraw Your consent at any time by emailing the Grievance and Data Protection Officer. In this event, We will stop the processing as soon as such processing is no longer necessary for the provision of the Products/Offerings. We reserve the right to retain your Personal Information as may be required to comply with legal obligations or Our business model for a limited period, until such time we have the necessity to store Your Personal Information.

INFORMATION COLLECTED FROM INTERACTIVE FORMS

At Ecozen, some of our web pages contain interactive forms that allow you to voluntarily provide personal information (such as your email address, name, or organization). This information is typically collected when you are inquiring about our products, downloading product brochures, or requesting demonstrations of our sustainable technologies. All submitted information is used strictly for the purpose it was intended and is not shared with any third parties.

When you voluntarily submit this information, we maintain a record to ensure we can respond promptly to your requests. We only collect details such as your name, email address, or phone number when you choose to provide them. In some cases, you may browse our website anonymously.

By submitting your personal information and contact details, you agree to allow us to reach out via Call, SMS, Email, or WhatsApp regarding our products and offers, even if your number is registered under DND (Do Not Disturb).

In addition to the above, in the event You are registering for our Solar Hero programme, Ecozen Partner programme or such other programmes offered by Us, You may be required to share your (i) Aadhar number and details, permanent account number, photographs, specimen signatures and limited identity information and (ii) such other details including but not limited to your bank account details and supporting documents for the sole purpose of enabling the products, services and offerings provided by Us under the said programmes. You hereby explicitly provide your free and express consent to the provision of the said information and for usage, access, processing, limited transmission, storage and retention of the said information to a recognised third party for the purpose of enabling such services as captured here. All such information collected are stored, processed, collected, etc. in accordance with the Applicable Law.

Any information with respect to Aadhar details and identify information and photographs collected as per the Aadhaar Act is for the sole purpose of authentication and Know Your Customer (“KYC”) verification of User’s identity for the purpose of making available its products, offerings, features and others services, and are strictly carried through authorised entities under Aadhar Act and rules and regulations thereunder. We do not in any manner transfer, share, enable access, storage or retention of Your Aadhar and identify information in any manner whatsoever, whether physically or virtually, nor provide access to any third party except to the extent required for the purpose of enabling the KYC verification and authentication, in accordance with the Aadhar Act.

INTERNATIONAL DATA TRANSFERS

Where your Personal Information is transferred outside your respective jurisdiction, we ensure adequate safeguards are in place as prescribed under the applicable laws, including through data transfer agreements and government-mandated restrictions.

NOTICE

We shall provide clear and timely notice to you regarding (i) any change in the purpose of processing of your Personal Information, (ii) erasure of your Personal Information, and/or (iii) changes in privacy/ Information security practices ensuring transparency and understanding.

CONTACTING US

If there are any questions regarding this Privacy Policy, please write to us at contact@ecozensolutions.com. If you are not satisfied with the response, please write to the Grievance and Data Protection Officer.

Any complaints, abuse or concerns with regards to content and or comment or breach of this Privacy Policy shall be immediately informed to the designated Grievance and Data Protection Officer as mentioned below via in writing or through email.

The Grievance and Data Protection Officer shall acknowledge the complaint within 24 (twenty-four) hours and redress the complaints within 30 (thirty) days from the date of receipt of complaint.

Details of the Grievance and Data Protection Officer:
Name: Ankur Pandey
Designation: Head – Service
Email: care@ecozensolutions.com

This policy was updated as of 01st April 2026.