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ECOZEN SOLUTIONS PRIVATE LIMITED – TERMS AND CONDITIONS

CIN: U93090PN2010PTC237833
Last Updated: March 2026

These Terms and Conditions (“Terms”) govern your access to and use of the Ecozen website (ecozensolutions.com and any related sub-domains or mobile applications) and the purchase of products and services offered by Ecozen Solutions Private Limited (referred to as “Ecozen”, “we”, “us”, or “our”), having its registered office at 901, Amar Tech Park, Next to Mitcon College, Balewadi, Baner Gaon, Haveli, Pune – 411045, Maharashtra.

These Terms apply to all users of the website, whether individual retail customers or business entities (companies, firms, NGOs, or institutions) placing orders. By accessing the website, placing an order, or using our services, you agree to be bound by these Terms, along with our Privacy Policy, Shipping Policy, Return and Refund Policy, and Warranty Terms.

If you do not agree to these Terms, please do not use the website or place any orders.

Note to Business Entities: If you are accessing the website or placing orders on behalf of a company, firm, partnership, or other organisation, you represent and warrant that you have the authority to bind that entity to these Terms. For bulk, project-based, or institutional orders, separate commercial terms agreed in writing between the parties shall prevail over these Terms to the extent of any conflict.

PART A: GENERAL TERMS AND CONDITIONS

1. Legal Entity and Company Information

Ecozen Solutions Private Limited is a company incorporated under the Companies Act, 1956.

CIN: U93090PN2010PTC237833
Registered Office: 901, Amar Tech Park, Next to Mitcon College, Balewadi, Baner Gaon, Haveli, Pune – 411045, Maharashtra, India
Grievance Officer: Ankur Pandey,
Head – Service, Solar Pumping
ankur@ecozensolutions.com
+91-7566760622

2. Eligibility and User Accounts

You must be at least 18 years of age and a resident of India to place orders on this website. By registering an account or making a purchase as a guest, you represent that all information provided is accurate, current, and complete.

If you are placing an order on behalf of a company or organisation, you represent that you have the authority to bind that entity to these Terms. We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion, without liability, where we reasonably believe that eligibility requirements are not met or that misrepresentation has occurred.

3. Orders and Pricing

All orders are subject to acceptance and product availability. Prices displayed on the website are in Indian Rupees (INR) and are inclusive of applicable GST unless stated otherwise.

We reserve the right to correct any pricing or typographical errors at any time before dispatch. In the event of a pricing error, we will notify you and give you the option to proceed at the corrected price or cancel your order for a full refund.

Once an order is confirmed, you will receive an order confirmation email. This confirmation constitutes acceptance of your order by Ecozen.

Order Cancellation by Customer: You may cancel an order before it has been dispatched by contacting our customer service. Once an order has been dispatched, it cannot be cancelled and must instead follow the Return Process under Part D.

Bulk and Institutional Orders: Orders above a certain quantity threshold, or orders placed by institutions, government bodies, EPC companies, or project developers, may be subject to separate commercial terms agreed in writing. Such written terms shall prevail over these Terms to the extent of any conflict.

4. Payment

Payments are processed securely through Razorpay / Cashfree / UPI and other approved payment gateways. Accepted payment methods include credit cards, debit cards, UPI, net banking, and digital wallets.

All transactions are subject to verification and fraud-screening. We do not store complete card or payment details on our servers. In the event of a payment failure after an order is placed, we will notify you and hold the order for [24/48] hours to allow payment to be completed before cancelling.

GST Invoices: A GST-compliant tax invoice will be issued with every order. Business buyers requiring input tax credit should ensure their GSTIN is entered correctly at the time of placing the order.

EMI and Financing: Where EMI or financing options are displayed at checkout, they are offered by third-party financial institutions and are subject to their respective terms and conditions. Ecozen may not a party to any financing agreement between you and such third parties.

Advance Payment for Custom Orders: For customised, made-to-order, or high-value products, we may require full or partial advance payment before production or dispatch. This will be communicated to you at the time of ordering.

5. Intellectual Property

All content on the website including text, images, logos, product descriptions, videos, diagrams, and technical documentation is the property of Ecozen or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, publish, display, modify, or use any content from this website for commercial or public purposes without our prior written consent.

Product Patents and Designs: Ecozen’s products, including solar-powered irrigation systems, controllers, and related technologies, may be protected by patents, design registrations, and other intellectual property rights. Nothing on this website grants you any licence to use, reproduce, or exploit such intellectual property.

User-Generated Content: If you submit reviews, feedback, photographs, or other content on our website or platforms, you grant Ecozen a non-exclusive, royalty-free, perpetual, irrevocable licence to use, reproduce, display, and distribute such content in connection with our products and services. You represent that you own or have the right to submit such content and that it does not infringe any third-party rights.

6. Prohibited Use

By using this website, you agree that you will not:

  • Use the website for any unlawful purpose or in violation of any applicable law or regulation
  • Attempt to gain unauthorised access to any part of the website, our servers, or any system connected to the website
  • Scrape, harvest, or extract data from the website using automated tools, bots, or scripts without our prior written consent
  • Submit false, misleading, or fraudulent information in connection with any order or account
  • Use the website to transmit any harmful, offensive, or disruptive content
  • Impersonate any person or entity or falsely claim an affiliation with any person or entity

We reserve the right to suspend or terminate access to the website for any user found to be in violation of these prohibitions.

7. Product Liability and Safe Use

Ecozen’s products are designed and manufactured for their stated intended purposes. You are responsible for ensuring that the product you purchase is appropriate for your intended use, site conditions, and applicable regulatory requirements.

Installation of solar-powered products, electrical equipment, and pumping systems must be carried out by qualified and authorised personnel in accordance with applicable electrical safety standards, local regulations, and the instructions provided in the product manual. Ecozen shall not be liable for any loss, injury, damage, or death arising from improper installation, misuse, or use in conditions outside the product’s rated specifications.

Where Ecozen provides installation services directly or through authorised partners, liability for installation workmanship shall be as set out in the relevant service agreement or Warranty Terms.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Ecozen shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the website or the purchase of products, including but not limited to loss of profit, loss of data, loss of business, loss of agricultural yield, or equipment downtime.

Our total aggregate liability to you in connection with any order or claim shall not exceed the amount actually paid by you for the specific product giving rise to the claim.

Important: Nothing in this clause limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited under applicable law, including the Consumer Protection Act, 2019.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, partner portals, government portals, payment gateways, or logistics tracking platforms. These links are provided for your convenience only.

Ecozen does not control, endorse, or accept responsibility for the content, privacy practices, or availability of any third-party website or service. Your use of any third-party website is at your own risk and subject to that website’s terms and conditions.

10. Force Majeure

Ecozen shall not be liable for any delay or failure in performance of its obligations under these Terms to the extent that such delay or failure is caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters, floods, fires, earthquakes, or other acts of God
  • Epidemics, pandemics, or government-declared public health emergencies
  • War, civil unrest, riots, or terrorist acts
  • Government orders, restrictions, embargoes, or regulatory actions
  • Strikes, labour disputes, or industrial action
  • Disruptions to power, telecommunications, or internet infrastructure
  • Supply chain disruptions or shortage of raw materials

In any such event, we will notify you as soon as reasonably practicable and will make reasonable efforts to resume performance. If the force majeure event continues for more than 30 days, either party may cancel the affected order, and we will refund any amount paid for undelivered products.

11. Dispute Resolution

Step 1: Customer Service: If you have any complaint or concern, please first contact our customer service team at Care@ecozensolutions.com. We will endeavour to resolve your concern within 7 business days.

Step 2: Grievance Officer: If your concern is not resolved to your satisfaction, you may escalate it to our Grievance Officer (details in Clause 1). The Grievance Officer will acknowledge your complaint within 48 hours and endeavour to resolve it within 15 business days.

Step 3: Arbitration: If the dispute is not resolved through the above steps, either party may refer the dispute to arbitration under the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator mutually appointed by the parties, or in default of agreement, appointed by the appropriate court. The seat of arbitration shall be Pune, Maharashtra. The language of arbitration shall be English.

Step 4: Courts: Nothing in this clause prevents either party from seeking urgent interim relief from a court of competent jurisdiction. Subject to the above, any disputes that are not resolved by arbitration shall be subject to the exclusive jurisdiction of the courts at Pune, Maharashtra.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be resolved in accordance with Clause 11 above.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated “Last Updated” date.

Your continued use of the website after any changes constitutes your acceptance of the revised Terms. If you do not agree with any changes, please discontinue use of the website and contact us to close your account.

14. Privacy Policy

Your use of this website and your personal data are also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy is compliant with the Digital Personal Data Protection Act, 2023 and describes how we collect, use, store, and protect your personal information. Please review our Privacy Policy at https://www.ecozensolutions.com/privacy-policy.

PART B: WARRANTY TERMS

The warranty terms below form an integral part of these Terms and Conditions. Every product purchased from Ecozen carries the warranty as detailed in the applicable Warranty Schedule (see Part E). These Standard Warranty Terms shall be read along with the Specific Warranty Terms applicable to your product category.

1. Warranty Coverage and Period

The warranty is applicable only for the components mentioned in the Warranty Schedule in the invoice for the product, and shall be effective from the date of purchase or date of installation (as specified in the applicable Warranty Schedule).

Renewal or extension of the warranty period beyond the standard term shall be at our sole discretion and subject to such fees as prescribed by us at the time of renewal.

2. Warranty Claims Process

Warranty claims must be raised as per the claims process set out in the Warranty Schedule. To raise a valid warranty claim:

  • Contact us at 1800 121 7515 or raise a ticket through the website within the warranty period
  • Provide your order number, product serial number, date of purchase, description of the defect, and supporting photographs or videos

Our team will acknowledge your claim within 48 hours and assess the defect. Where the defect is covered under warranty, we will arrange repair, replacement, or refund as appropriate. We aim to attend to on-site warranty service requests within 72 hours of acknowledgement in urban areas, and within 7 business days in remote or rural areas. While we will make every effort to resolve claims promptly, timelines may vary based on location and spare part availability.

3. Warranty Exclusions

The warranty shall not apply in the following circumstances:

  • Damage caused by floods, fire, lightning, earthquake, storm, accident, riot, theft, pest, or other events beyond normal use
  • Damage resulting from failure to follow the operating instructions, safety precautions, or maintenance guidelines in the User Manual
  • Defects arising from use of non-recommended or counterfeit spare parts, accessories, or consumables
  • Defects or failures resulting from servicing or repairs carried out by a person not authorised by Ecozen provided that where installation was performed by a state government agency-approved contractor under a government scheme, Ecozen will assess warranty claims on a case-by-case basis and may conduct an inspection before making a decision.
  • The Warranty Certificate not being completed properly at the time of purchase
  • The Warranty Certificate not being presented at the time of claiming service, or the serial number being defaced, deleted, or altered
  • Damage during transportation or shifting of the product, unless such transportation was arranged by Ecozen
  • Changes in services provided by third parties (such as telecom providers for RMS connectivity) that are outside Ecozen’s control
  • Normal wear and tear, cosmetic damage, or degradation within the performance tolerance limits stated in the product specification
  • Products used outside their rated specifications, in incompatible environments, or for purposes other than their intended use
  • Claims raised after the expiry of the warranty period or with unreasonable delay after the defect was discovered or should reasonably have been discovered

4. Warranty Service – Costs and Logistics

Unless otherwise specified in the applicable Warranty Schedule or agreed in writing:

  • All costs of repair parts supplied under a valid warranty claim will be borne by Ecozen
  • For products installed within the municipal limits of Pune, technician visit charges for warranty service will be borne by Ecozen
  • For products installed beyond the municipal limits of Pune, technician travel and visit charges will be borne by the customer, unless otherwise stated in the Warranty Schedule
  • Pickup and return logistics for replacement units, where applicable, will be arranged by Ecozen; one-way shipping may be chargeable to the customer as specified in the Warranty Schedule
  • A premium doorstep pickup service may be available in select locations at an additional charge

5. Limitation of Warranty Liability

Ecozen’s liability under this warranty is limited to repair, replacement, or refund of the purchase price of the defective product or component, at Ecozen’s discretion. Ecozen shall not be liable for any indirect or consequential loss arising from product failure, including loss of agricultural yield, loss of business, loss of income, or equipment downtime, except where such liability cannot be excluded under applicable law.

Ecozen shall not be liable for any loss, injury, or damage occurring during on-site warranty service at your premises unless such incident is directly and solely attributable to the gross negligence or wilful misconduct of Ecozen’s personnel.

6. Warranty Service Provider

Warranty service shall be provided by Ecozen directly or through authorised third-party service partners engaged by us. In either case, Ecozen remains responsible for the quality and outcome of the warranty service.

7. Non-Transferability

The benefits under this warranty are non-transferable unless specifically approved by Ecozen in writing. In the event of a change in ownership of the product, the new owner must notify Ecozen and obtain written confirmation of warranty transfer.

8. Force Majeure

Ecozen shall not be liable for delays or failure in providing warranty service due to events beyond our reasonable control, including natural disasters, government restrictions, supply chain disruptions, or labour disputes. We will notify you of any such delay and resume service as soon as reasonably practicable.

9. Modifications and Waiver

No person other than Ecozen shall have the right to modify these warranty terms. A failure by Ecozen to exercise any right under this warranty shall not constitute a waiver of that right. We reserve the right to modify these warranty terms with prior written notice to you.

10. Governing Law – Warranty

This warranty shall be governed by the laws of India. Any disputes arising out of or in connection with this warranty shall be subject to the dispute resolution process set out in Clause 11 of Part A, and to the exclusive jurisdiction of the courts at Pune, India.

11. Warranty Contact

For any warranty queries or claims, please contact us at:
Email: care@ecozensolutions.com
WhatsApp: 1800 121 7515
Website: Raise a ticket at ecozensolutions.com/support

PART C: SHIPPING POLICY

1. General

All orders are dispatched subject to stock availability. While we maintain accurate inventory on our website, occasional discrepancies may occur. In such cases, we will dispatch available items promptly and contact you regarding any back-ordered items, offering you the option of a partial shipment or a full refund.

2. Shipping Costs

We offer free shipping across India. For orders below this threshold, shipping charges will be calculated and displayed at checkout based on delivery location, package weight, and dimensions.

For bulk orders or orders to remote locations, additional freight charges may apply and will be communicated to you before dispatch.

3. Serviceable Areas

We ship to most pin codes across India. However, certain remote or unserviceable areas may not be covered by our courier partners. If your delivery pin code is not serviceable, we will notify you at the time of order placement and offer a refund or an alternative delivery arrangement.

4. Dispatch Time

Orders are generally dispatched within 1-2 business days of payment realisation. Our warehouse operates Monday to Saturday, excluding national and public holidays.

In cases of temporary stock shortages, we will notify you and may take up to 15 business days to dispatch. If we are unable to dispatch within 15 business days, we will process a full refund to your original payment method.

For custom, made-to-order, or project-specific products, dispatch timelines will be communicated separately at the time of order confirmation.

5. Delivery Timeline

Standard domestic shipments are typically in transit for 3-8 business days after dispatch. Actual delivery timelines may vary depending on your location, the courier partner’s operational coverage, and external factors such as weather or public holidays.

Ecozen does not guarantee delivery on a specific date and is not liable for delays caused by courier partners or circumstances beyond our control.

6. Change of Delivery Address

Changes to the delivery address are permitted before the order is dispatched. Please contact our customer service immediately if you need to update your address.

If a change of address is requested after the order has been dispatched, the shipment will be treated as a Return to Origin (RTO) and re-shipped to the new address. Actual shipping charges for both the original dispatch and the re-shipment will be charged to the customer.

7. Failed Delivery and Unclaimed Parcels

If delivery is unsuccessful due to the customer being unavailable, incorrect address details, or refusal to accept delivery, the parcel will be returned to our warehouse. We will contact you to arrange re-delivery; actual re-shipping charges will be borne by the customer.

If a parcel is unclaimed or undeliverable and returned to us, we will process a refund of the product value after deducting actual shipping costs incurred for both legs of transit.

8. Courier Partners

Ecozen reserves the right to choose the courier or logistics partner for each shipment based on the destination, product type, and service availability. We do not guarantee the use of any specific courier company.

9. Tracking

Once your order is dispatched, you will receive a tracking number and link via email, SMS, and/or WhatsApp. You can use this to monitor the status of your delivery in real time on the courier partner’s website.

10. Damaged Parcels in Transit

Please carefully inspect the parcel upon delivery before signing the delivery receipt. If the outer packaging appears visibly damaged, tampered, or crushed:

  • Refuse to accept the delivery and note the reason on the courier’s delivery record
  • Take photographs of the damaged packaging and product before returning it to the courier
  • Contact our customer service within 24 hours of the attempted delivery with photographs, your order number, and a description of the damage

Failure to report damaged parcels within 24 hours of delivery or attempted delivery may affect your ability to claim a replacement or refund for transit damage.

11. Shipping Customer Service

For all shipping-related queries, please contact us at:
WhatsApp: 1800 121 7515
Email: care@ecozensolutions.com