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PRIVACY POLICY

THIS PRIVACY POLICY (“PRIVACY POLICY”) SETS FORTH THE MANNER OF COLLECTION, USE AND DISCLOSURE OF INFORMATION GATHERED ON THE WEBSITE. PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY CONTINUING TO USE THE SERVICES, OR ACCESS THE WEBSITE YOU AGREE TO THE TERMS OF THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO SAME, YOU MAY NOT ACCESS OR USE THE WEBSITE OR AVAIL THE SERVICES.

Ecozen Solutions Private Limited, having corporate identification number U93090PN2010PTC237833 (“Ecozen”) and its wholly owned subsidiary Ecofrost Technologies Private Limited, having its corporate identification number U73100PN2012PTC242344 (“Ecofrost”), both being private limited companies incorporated in India having their registered office at 901, Amar Tech Park, Next to Mitcon College, Balewadi, Baner Gaon, Haveli, Pune – 411045      (hereinafter shall be referred to as “Company”, “Ecozen Group”, “We”, “Us”, “Our” and terms of similar meaning and shall include ) owns and/or operates https://www.ecozensolutions.com/ including any subdomains thereof (collectively, “Website“).

The term ‘Company’, ‘Ecozen Group’, ‘We’, ‘Us’ and ‘Ours’ shall include any other subsidiary or affiliates (as defined under the Indian Companies Act, 2013) of Ecozen and Ecofrost and this Privacy Policy applies to in respect of usage of the Website by/on behalf of the said entities as well.

This Privacy Policy does not apply to the websites of our business partners, corporate affiliates or to any other third parties, even if their websites are linked to the Website. We recommend you review the respective privacy statements of the other parties with whom you interact.

By accessing the Website or otherwise using the Website, you (hereinafter referred to as “You”, “Your”, “User”, “Guest/s” as applicable) expressly consent to Our collection, storage, use and disclosure of the Information (as defined hereunder) in accordance with the terms of this Privacy Policy.

As We update, improve and expand the Website, this Privacy Policy may change at Our sole discretion, and such changes will be notified via our Website and/or, where required, via direct communication      By using Our Website, you are deemed to have read, acknowledged and accepted all the provisions stated in this Privacy Policy, including any changes that we may make from time to time.

BASIS OF INFORMATION COLLECTION

We process your personal data only when there is a lawful basis, such as your explicit consent, contractual necessity, compliance with legal obligations, or our legitimate interests, provided your rights do not override these interests.

TYPE OF INFORMATION COLLECTED

When using/accessing Our Website, the Users may be required to provide certain personal, non-personal and other information, in order to provide services and features that most likely meet User needs, and to customize our Website to make the User experience safer and easier, as indicated below (such information and correspondences hereinafter collectively referred to as “Information”).

  • Personal Information:      
    • We may require You to provide us with certain information that personally identifies You, which shall include the following categories of information: (i) contact data                     (such as your e-mail address, phone number and account password); and (ii) demographic data (such as your gender, your date of birth and your zip code) (collectively referred to as “Personal Information”). If you communicate with Us for example, by e-mail or letter, any information provided in such communication may be collected as Personal Information.  Please note that the above list is not an exhaustive list and is only an illustrative list and subject to applicable law, is without prejudice to Our right to seek further Personal Information, as may be required.
    • Any Personal Information provided by You will not be considered as sensitive if it is freely available and/or accessible in the public domain. Further, any comments, messages, scribbles etc. posted/uploaded/conveyed/communicated by You on the public, through reviews, blogs, online chat or instant messages, discussion boards, forums, or User testimonials becomes published content and is not considered personally identifiable information subject to this Privacy Policy. We will not be responsible for the accuracy or filtration of any of the content posted on Our Website by any User, however, We will be entitled to remove any content posted by any User on Our Website which We, in Our sole discretion, consider offensive, discriminatory, racist, defamatory or inappropriate in nature.
  • Non-Personal Information: When You visit the Website, we may collect certain non-personal information such as domain and host from which You access the internet, Your internet protocol address, operating system, browser type, and internet service provider. This type of information does not identify You personally.
  • Automatic Information: To improve the responsiveness of the Website for You, We may use “cookies”, or similar electronic tools to collect information to understand the User’s individual interests. These server logs may include information such as Your web request, Internet Protocol address, browser type, browser language, the date and time of Your request and one or more cookies that may uniquely identify Your browser. We use cookies primarily for user authentication.
  • User Communications: When You send emails or other communications to Us, we may retain those communications in order to process Your inquiries, respond to Your requests and improve our services.
  • Information on behalf of Children: We do not knowingly process personal data of children under the applicable age without verifiable parental consent. If You are a parent or legal guardian of a minor child, you may access the Website on behalf of such minor child. You also expressly undertake that You have the authority to share such information on behalf of Your child. Any information that You provide while using the Website on behalf of Your minor child will be treated as Personal Information unless otherwise provided herein.

USE OF INFORMATION     

  • We do not sell, trade, or otherwise transfer to third parties Your Information. This does not include trusted third parties who assist Us in operating Our Website, conducting Our business, or servicing You. We may also release Your information when We believe release is appropriate to comply with the law, enforce Our Website policies, or protect Ours’ or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
  • We may process the Information You provide in the following manner:
    • To personalize your experience;
    • The Company shall be entitled to process the Information in accordance with this Privacy Policy and as permitted by the applicable law;
    • To improve our services, products and offerings; and/or
    • To contact You and to customise Our communication with You and the marketing material we share with You; and/or
    • Your information, whether public or private shall be used to analyse and suggest any other related product/service that shall be suitable for you; and/or
    • The email address provided by You, may be used to send You information and updates about Us; and/or
    • To avoid fraud and other prohibited or illegal activities; and/or
    • To protect the security or integrity of the Website, Our business, services and other users; and/or
    • To allow our professionals, business partners to present customised messages to You; and/or
    • To publish any testimonials or reviews that You may have provided on the Website; and/or
    • We may disclose Information, in good faith, wherein the access, use, preservation or disclosure of such information is reasonably necessary to (i) satisfy any applicable law, regulation, legal process or enforceable governmental request, (ii) detect, prevent, or otherwise address fraud, security or technical issues, or (iii) protect against imminent harm to the rights, property or safety of the Company, its users or the public as required or permitted by law.

SHARING OF INFORMATION

For the purposes of Our Website, We shall be sharing Your Personal Information with any of Our business partners, administrators, vendors, agents, service providers or affiliates for legitimate business purposes (including operating the services, and providing services to You), in accordance with applicable law, under valid and binding contracts. Additionally, in the event of an audit, reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of Our business, assets or stock (including in connection with any bankruptcy or similar proceedings), We may share/transfer/assign the Information we have collected to the relevant third party, subject to Your right to revoke/ withdraw consent.

DATA RETENTION

We retain Personal Information for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law. The criteria for determining the duration for which We will keep Your Personal Information are as follows: (i) We will retain copies of Your Personal Information in a form that permits identification only for as long as is necessary in connection with the purposes set out in this Privacy Policy, including for the length of time We have an ongoing relationship with You and provide the Website to You; (ii) if there is a legal obligation to which We are subject (for example, certain laws require Us to keep records of Your transactions for a certain period of time before We can delete them); or (iii) keeping in view the legitimate interests of the Company (litigation or regulatory investigations).

SECURITY

  • We use reasonable and industry standard security measures to protect Information from unauthorized access, maintain data accuracy and help ensure the appropriate use/disclosure of Information in accordance with Rule 8 of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 (“SPDI Rules”) and other applicable laws. We host the Website in a secure server environment that uses firewalls and other advanced technology to prevent interference or access from outside intruders.
  • In the event of a data breach affecting your Personal Information, we will notify you and the relevant authority as required by applicable law.

LINKS TO THIRD PARTY SITES

  • The Website may include links to third party applications/websites/ platforms (“Third Party Sites”). Such Third-Party Sites are governed by their respective privacy policies, which are beyond Our control. Once You leave our Website, use of any information You provide is governed by the privacy policy of the operator of the Third Party Site You are visiting. That policy may differ from Ours. If You can’t find the privacy policy of any of these Third-Party Sites, You should contact the relevant Third Party Site directly for more information.
  • We do not provide any Personal Information or personally identifiable information to third party websites / advertisers / ad-servers without Your consent.

ADVERTISING

  • We may use third-party service providers to display ads on Our behalf across the internet and sometimes on this Website. They may collect anonymous information about Your visits to Our Website. They may also use information about Your visits to this and other websites to target advertisements for goods and services.
  • This anonymous Information is collected through the use of a pixel tag, which is standard technology used by most major websites in the industry. No personally identifiable information is collected or used in this process.

YOUR CONSENT

By using the Website and/or by providing Your Information, You consent to the collection and use of such Information in accordance with this Privacy Policy, including but not limited to Your consent for sharing Your Information as per this Privacy Policy. You specifically agree and consent to us collecting, storing, processing, transferring and sharing Information (including Personal Information) related to You with third parties, professionals or to registered business partner/users for the purposes as set out in this Privacy Policy.

  • You may refuse to provide Your Personal Information, or You may at any time, withdraw, revoke, or rescind the consent previously provided herein and such actions may lead to delay in and/or non provision of the services by us. You may request for deletion and/or modification      of Your Personal Information, or for requesting copies of the same, by writing to Us at contact@ecozensolutions.com. Upon any such requests, You hereby agree that You shall not be entitled to use any of the features and/or services made available on the Website (as applicable). In case of any physical/mental incapacity, death or any other legitimate reason, you may exercise the aforesaid right by way of nominating a representative for the same. 
  • You further expressly consent to Our continued use, storage, collection and disclosure of Your Personal Information in the event of any change in the laws applicable to data protection, to the fullest extent permitted under such applicable laws.

INFORMATION COLLECTED FROM INTERACTIVE FORMS

  • At Ecozen, some of our web pages contain interactive forms that allow you to voluntarily provide personal information (such as your email address, name, or organization). This information is typically collected when you are inquiring about our products, downloading product brochures, or requesting demonstrations of our sustainable technologies. All submitted information is used strictly for the purpose it was intended and is not shared with any third parties.
  • When you voluntarily submit this information, we maintain a record to ensure we can respond promptly to your requests. We only collect details such as your name, email address, or phone number when you choose to provide them. In some cases, you may browse our website anonymously.
  • By submitting your personal information and contact details, you agree to allow us to reach out via Call, SMS, Email, or WhatsApp regarding our products and offers, even if your number is registered under DND (Do Not Disturb).

INTERNATIONAL DATA TRANSFERS

Where your Personal Information is transferred outside your respective jurisdiction, we ensure adequate safeguards are in place as prescribed under the applicable laws, including through data transfer agreements and government-mandated restrictions.

NOTICE

We shall provide clear and timely notice to you regarding (i) any change in the purpose of processing of your Personal Information, (ii) erasure of your Personal Information, and/or (iii) changes in privacy/ Information security practices ensuring transparency and understanding.

CONTACTING US

  • If there are any questions regarding this Privacy Policy, please write to us at contact@ecozensolutions.com If you are not satisfied with the response, please write to the Grievance and Data Protection Officer.
  • Any complaints, abuse or concerns with regards to content and or comment or breach of this Privacy Policy shall be immediately informed to the designated Grievance and Data Protection Officer as mentioned below via in writing or through email.
  • The Grievance and Data Protection Officer shall acknowledge the complaint within 24 (twenty      four) hours and redress the complaints within 30 (thirty) days from the date of receipt of complaint.
    • Details of the Grievance and Data Protection Officer:
    • Name: Ankur Pandey
    • Designation: Head – Service
    • Email: care@ecozensolutions.com 

This policy was updated as of  01.09.2025